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Job Summary

This role of the Clinical Implementation Specialist is to bridge the gap between clinical users and the ILÚM system, and to support successful adoption of the products. The Clinical Implementation Specialist is a member of the implementation and support team but has significant responsibilities for product development through the feedback provided from clients.

Responsibilities

• Has a deep understanding of the ILÚM system – features, functionality, limitations, benefits, vision
• Develops an understanding of customer needs, workflow, goals, challenges
• Supports system implementation – needs analysis, implementation design, system setup, data validation, user training, user support
• Provides clinical subject matter expert support to ILÚM employees and customers
• Supports the product development team by contributing to product design and testing
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.

Educational and Knowledge Requirements

• BA/BS in clinical discipline such as nursing, medical lab technician or other applicable degree plus four years experience in healthcare information systems
• OR AAS in clinical discipline plus five years experience in healthcare information systems
• OR MA/MS/other advanced degree in a clinical discipline, management information systems, or other applicable degree plus two years experience in healthcare information systems
• Ability to communicate orally and in writing to persuade and influence clinical and management decisions
• Expert understanding of regulatory and quality standards for their program area
• Ability to solve problems, coordinate and organize responsibilities to maximize outcomes in clinical systems
• Demonstrated ability to work independently and to consistently exercise sound judgment and initiative in a wide range of circumstances
• Experience implementing an Electronic Health Record or other substantial clinical information system preferred
• Proficiency in software tools such as Microsoft Office, visual design tools, collaboration tools

Job Summary

• Responsible for management and satisfaction for all client relationship activities. of  IDC/Ilum.
• Responsibilities
• Prepare quarterly departmental reports as needed.
• Work cross-functionally with other departments to achieve efficiencies and ensure the highest level of client satisfaction.
• Anticipate risks, resolve issues and consistently meet deadlines to achieve the highest level of client satisfaction.
• Maintains and extends client relationships throughout the assigned region.
• Tracks data about accounts and intervenes when problems occur.
• Obtains client feedback and drive increases in client utilization and satisfaction.
• Engages appropriate  IDC/Ilum resources to ensure ongoing use of services.
• Ensures clients satisfaction and maintains longitudinal client relationships.
• Ensure optimal on-boarding of all new clients.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.

Educational and Knowledge Requirements

• B.S. degree. required
• Minimum of 3 years experience in healthcare account and/or relationship management.
• Experience interacting with clients in healthcare or technology.
• Proficiency with software applications, including Microsoft Office, CRM and Project.
• Ability to work within a team environment with little to no supervision.
• Ability to perform self-directed activities.  
• Travel may be required

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Job Summary

The Full-Stack Developer has technology skills that span the entire technology stack, including expertise with JavaScript, Python, PostgreSQL. This role is responsible for understanding other technologies, such as with the server, networking and hosting environments. In addition, this role is responsible for making sure that business objectives are met and streamlining communication across the entire development team.

Responsibilities

• Key member of the development team in creating software that meets business objectives
• Go-to expert for the entire technology stack for the development team
• Deep understanding of all layers of the stack: server, networking, hosting, data modeling, business logic, API layer, user interface, user experience, business needs.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.

Educational and Knowledge Requirements

• B.S. degree in Computer Science or equivalent
• Highly experienced with programming languages, including JavaScript, Python, PostgreSQL
• Experience with server, networking and hosting architectures
• Experience with data modeling, business logic, and API layer
• Experience with user interfaces and user experience
• Understanding and implementation of security and data protection.
• Strong experience with the development of user experiences for both mobile and desktop.
• Excellent written and verbal communication skills
• Experience with Agile Software Development methodologies and working in teams
• Experience in writing quality unit tests
• Experience in a healthcare IT environment preferred

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Handle credentialing /re-credentialing, obtaining provider privileging and state licensor responsibilities and duties across entire customer base of Infectious Disease Connect. Ensures the accurate completion and maintenance of credentialing and licensing records and files. Responsible for all aspects of credentialing and licensure including interacting with external agencies for PSV, state agencies and the providers themselves. Interacts with the delegated entities, physicians and others involved in the credentialing process.

Educational/Knowledge Requirements:

• Bachelor’s degree preferred
• 5-7 years’ experience in credentialing and licensing required
• Previous supervisory experience preferred
• Excellent written/verbal communication skills.
• High degree of organizational skills and problem solving skills – required
• Ability to gather and manipulate data accurately and consistently.
• Strong organizational skills.
• Ability to manage multiple task and be flexible to the daily needs of the organization.
• Computer competence.
• Attention to detail.

Responsibilities

• Coordinate and manage all activity related to the delegation and oversight of delegated functions within the realm of credentialing; including, but not limited to, reviewing delegates interim reports, conducting oversight reviews, education, and submitting recommendations and requests for action plans related to identified deficiencies.
• Continuously monitor, develop and improve the credentialing process to ensure the highest degree of integrity and consistency.
• Maintain complete and accurate records regarding credentialing/re-credentialing for practitioners or facilities as assigned according to client(s) medical staff rules and regulations or bylaws; monitor and follow up as needed.
• Coordinating with sales and senior management to proactively license ID Connect and its requisite providers in states that are new growth opportunities for the company.
• Maintain confidentiality concerning queries through all credentialing processes.
• Enter provider data into Modio and other data storage systems.
• Track expired data for providers and follow-up appropriately including state licensure, professional references, NPDB, etc.
• Initiate consultation with the Chief Medical Officer or designee when provider specific information warrants, to include but not limited to NPDB queries, Act 33 & 34, claims histories, licensure, references.
• Utilize Modio, Equifax, NPDB, and the federal cumulative sanction software for credentialing.
• Demonstrate knowledge of state, federal, and NCQA regulations concerning credentialing.
• Prioritize, delegate and coordinate work assignments related to credentialing processes to ensure timely completion with satisfactory results.
• Represent ID Connect in a professional, helpful, courteous manner with all providers, customers, states and regulators.
• Identify problems/issues associated with the credentialing process and propose solutions, process improvements.
• Communicate with the CMO and staff regarding providers presenting problems with completing initial credentialing/re-credentialing.
• Initiate and maintain fluid and professional communication with individual providers being credentialed, tracking and following-up on items needed on a timely basis with a sense of urgency.

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